Got questions, feedback, or like to be a stockist? We’d love to hear from you!
For general information about shipping and handling or FAQ’s click here or to shoot us a line to:
|firstname.lastname@example.org (we promise to give you a speedy response)|
marketing & pr
Here are our postage and handling options:
We deliver to most countries. Here is the complete list:(for countries in the EU, please go to our UK site)
Australia, Austria, Belgium, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Malta, Netherlands, New Caledonia, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Singapore, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, U.K., U.S., Vietnam
Whoops, made a mistake and ordered the wrong thing? No worries, we’ll happily exchange your item for the correct one we just have a few conditions:
Returning items and postage costs are the responsibility of the customer. We recommend that you return the product via a tracked postal or courier service. Customers assume the responsibility of any lost, theft or damaged goods during transit is the therefore we advise you insure your parcel.
Returned items must be unopened and in the same sparkling condition they came to you in.
Exchange and returns are only appliable on full price products, not sale items or gift sets.
The standard shipping fee for delivering the replacement item will be invoiced to the customer payable prior to dispatch.
To return an item:
Here’s our address:
Neek Skin Organics
PO Box 216
Broadbeach, QLD, 4218,
our products are available online here or at selected retailers in Australia, NZ, UK, Spain and Malta. Have a look at our stockist finder for more details. if you have a suggestion for a good retailer near you or are interested in stocking our products, please send us an email to email@example.com
if you have registered and made your purchase when you were logged in click here to go to my profile to get all the details. if not, you should have received an email from us with all the relevant details about your order followed by a shipping confirmation email when your order has been shipped.
we are super speedy at getting orders out so if you want to change your order, please email firstname.lastname@example.org with your order details as soon as possible, and we will try and grab the postie.
if it has been shipped then please refer to our returns and refunds info here.
definitely! click here for a list of the countries will can ship to and pricing. we offer a tracked service from $10 to these locations. Shipping is free for orders over $50 are free
the best way to contact us is by sending an email to email@example.com. we promise a super speedy response.
we take visa, mastercard, american express and paypal.
when you enter sensitive information on our website, we encrypt that information using secure sockets. For information such as credit card numbers, we chose to use Paypal as it is one of the most secure online financial sites.
click this link to find all the details here on the refund and returns policy page.
absolutely not! we love our feathered, furry and finned friends. we never test on animals. just sisters! we don’t use any animal by products either.
definitely not! neek skin organics contain no petroleum or mineral oils. no parabens, silicones, lead, phthalates or synthetic fragrance. we also avoid common natural ingredients that tend to cause reactions in many like lavender oil.
lipsticks & skincare – 2 years from opening.
proudly in australia!