Customer Service

contact us

Visit our contact page.

subscribe to our newsletter

Enter your email address to get our newsletter and updates!

postage & handling

Here are our postage and handling options: 

  • Within Australia -  $6 flat delivery fee for orders under $50.  Free delivery for orders $50* and over. We use Couriers Please courier service for metro regions and Australia Post for regional regions. Orders are dispatched within 24hours and depending on location are deliverd within 1-5 days.  Orders to WA and TAS may take up to 7 days. *Please note that from time to time, some special offers or gift sets may not qualify for free shipping when purchased on their own. This will be highlighted on the product page. 
  • International locations (excluding UK) - Up to 1kg - $10.00, 1kg –2kg - $15.00.  Free shipping for orders over $50.
  • UK - please click here to view shipping information on our UK site. 

We deliver to most countries. Here is the complete list:

Australia, Austria, Belgium, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Malta, Netherlands, New Caledonia, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Singapore, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, U.K., U.S., Vietnam

returns

Whoops, made a mistake and ordered the wrong thing? No worries, we’ll happily exchange your item for the correct one. Returned items must be unopened and in the same sparkling condition they came to you in. We recommend that you return the product via a tracked postal or courier service.  All postage must be prepaid. Customers assume the responsibility of any lost, theft or damaged goods during transit is the therefore we advise you insure your parcel. 

To return an item:

  • Step 1: To help us help you as quickly as possible, send us an email with your order number and details of the incorrect order.
  • Step 2: Send the incorrect item back to us, packaged in its original protective shipping wrapping (or something similar), along with a copy of your invoice or the email you sent us in Step 1.

Here’s our address:

Neek Skin Organics
PO Box 216
Broadbeach, QLD, 4218,
Australia

 

FAQ

purchasing and shipping

where can I buy neek skin organics?

our products are available online here or at selected retailers in Australia, NZ, UK, Spain and Malta.  Have a look at our stockist finder for more details.   if you have a suggestion for a good retailer near you or are interested in stocking our products, please send us an email to hello@neekskinorganics.com

how can i check my order?

if you have registered and made your purchase when you were logged in click here to go to my profile to get all the details. if not, you should have received an email from us with all the relevant details about your order followed by a shipping confirmation email when your order has been shipped.

can i change or cancel my order?

we are super speedy at getting orders out so if you want to change your order, please email hello@neekskinorganics.com with your order details as soon as possible, and we will try and grab the postie. 

if it has been shipped then please refer to our returns and refunds info here.

do you ship internationally?

definitely! click here for a list of the countries will can ship to. to these countries we offer a registered post service for a flat rate of $24.00. this excludes new zealand which due to logistics we can offer this service for $18.00.  Shipping is free for orders over $50 are free

how do i contact you?

the best way to contact us is by sending an email to hello@neekskinorganics.com. we promise a super speedy response.

what payment options do you accept?

we take visa, mastercard, american express and paypal.

is your site safe to use my credit card?

when you enter sensitive information on our website, we encrypt that information using secure sockets. For information such as credit card numbers, we chose to use Paypal as it is one of the most secure online financial sites.

what is your refunds and returns policy?

click this link to find all the details here on the refund and returns policy page.

will you give out my details to third parties?

nope. you can check out more information regarding this by visiting our privacy policy page.

product information

is neek skin organics tested on animals?

absolutely not! we love our feathered, furry and finned friends. we never test on animals. just sisters! we don’t use any animal by products either.

do neek skin organics products contain palm oil?

nope!

does neek skin organics contain petrochemicals?

definitely not! neek skin organics contain no petroleum or mineral oils. no parabens, silicones, lead, phthalates or synthetic fragrance. we also avoid common natural ingredients that tend to cause reactions in many like lavender oil.

what are the expiry dates for neek skin organics products?

lipsticks & skincare – 2 years from opening.

where are you products made?

proudly in australia!